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General Questions

Answers to commonly asked questions

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Questions about security

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Advice on Codes

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What is a KeySafe?

A key safe is a secure lock box that is affixed to an outside wall of your property to store a key to your home, holiday or rental property. It is a convenient way for you to share access with friends, family and trusted service providers like cleane

Why do the buttons click on Key Safes?

On mechanical key safes, the clicking of the buttons confirms that the number has been entered and registered. For the C500, P500 and Classic key safes, once you’ve pressed the button once, it will not click again until the mechanism has been reset (

How soon will I get my key safe after ordering online?

We have different delivery options available. Option 1 - Next working day delivery costing £4.99 (orders over £30). If you have chosen and paid for next working day delivery and your order has been placed online before 3 pm (Monday – Friday), it will

Are your Key Safes exempt from VAT?

A key safe is not exempt from VAT when purchased through The Key Safe Company, even if you qualify for VAT relief. Although one of the most common uses for key safes is to aid vulnerable and disabled users, key safes are used in various markets. This

Key Safe Recycling Scheme

At The Key Safe Company we are careful about any activity that impacts our environment.   Not just in our trading activity but throughout our supply chain and also those of our partners and suppliers. That is why we are certified Carbon Neutral compa

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