General Questions
Answers to commonly asked questions
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What is a key safe?
A key safe is a secure storage solution for your keys that is affixed to an outside wall of your property to store a key to your home, holiday or rental property. It is a convenient way for you to share access with friends, family and trusted service
Common questions about the construction of key safes
Why is there a gap between the key safe lid and the vault? Should there be movement?. Yes, there should be a little movement between the key safe lid and the vault. The small gap is actually part of the key safe design and has been incorporated by ou
Weather cover common questions
What are the key safe covers made from?. The weather covers in our police preferred key safes are made from durable plastic that achieves all environmental standards for UV exposure, snow, water and dust, to give your key safe maximum protection and
I can't open my weather cover
Sometimes, the weather cover on your key safe can become tight and hard to pull down. Occasionally, the lid of the key safe can become stuck inside the weather cover. To solve these issues please watch this brief video.
Why do the buttons click on key safes?
On mechanical key safes, the clicking of the buttons confirms that the number has been entered and registered. For the C500, P500 and Classic key safes, once you’ve pressed the button once, it will not click again until the mechanism has been reset (
How soon will I get my key safe after ordering online?
We have different delivery options available. Option 1 - Next working day delivery costing £4.99 (orders over £30). If you have chosen and paid for next working day delivery and your order has been placed online before 3 pm (Monday – Friday), it will
Are your key safes exempt from VAT?
A key safe is not exempt from VAT when purchased through The Key Safe Company, even if you qualify for VAT relief. Although one of the most common uses for key safes is to aid vulnerable and disabled users, key safes are used in various markets. This
Key Safe Recycling Scheme
At The Key Safe Company we are careful about any activity that impacts our environment. Not just in our trading activity but throughout our supply chain and also those of our partners and suppliers. That is why we are a certified Carbon Neutral comp
Is it true that the code digits can be entered in any order? Does this compromise code security?
It is correct that the number and/or letter combination can be entered in any order. All mechanical push button key safes from any manufacturer work in the same way. All of our push button mechanical key safes can have the code entered in any order,
Is www.keysafe.co.uk secure?
Yes, www.keysafe.co.uk is a secure website. Every single page on the website sits under an https domain, ensuring every piece of information submitted to us is protected and secure. Depending on your internet browser, you should see a padlock symbol