How soon will I get my key safe after ordering online?Updated 16 days ago
How soon will I get my key safe after ordering online?
We have different delivery options available.
Option 1 - Next working day delivery costing £4.99 (orders over £30).
If you have chosen and paid for next working day delivery and your order has been placed online before 3 pm (Monday – Friday), it will be with you the next working day. Working days are Monday to Friday and exclude public holidays.
Our chosen courier service is DPD and they usually deliver between 8am and 6pm.
If you provide us with an email address or mobile number, DPD will contact you with a specific time slot on the day of your delivery. You will also have the option to amend aspects of your delivery with DPD such as instructions to leave with a neighbour or deliver to a local collection point.
If your paid next day delivery is late, please let us know by emailing [email protected]
Option 2 - Free delivery (2-4 working days, orders over £30)
If you select our free delivery option, you will receive your order within 2-4 working days.
We also use DPD for our courier service for these deliveries so you will still be able to get a text or email from them with a specific time slot on the day of your delivery if you have provided an email address or a mobile number.
Option 3 - Deliveries on orders where the value is under £30
Orders below £30 are usually for accessories such as extra fitting kits or new weather covers. There is no free delivery option for these orders.
These orders are sent out using Royal Mail and a nominal fee of £4.00 is charged to cover the carriage.
Notes
If you require a Saturday delivery, this will incur additional charges. Please contact us to find out more.
Please note, the above options refer to deliveries within the UK. Some UK postcode are more remote and may take slightly longer to arrive.
For deliveries to countries outside of the UK, please contact our customer support team on 0330 363 0303 or by emailing [email protected] who will be able to advise. The working hours of the UK customer support team are Monday to Thursday 9am to 5.30pm and Fridays from 9am to 5pm.