The Key Safe Company

Looking for help with your key safe? From code setting and installation to lost codes and general troubleshooting, our help center is here to support you.

The Key Safe Company Help Center

I have moved into a property and there is a keysafe, but we don’t know the code?

Lost or Forgotten Codes

Is there a Master Override or reset Code?

I have no code, how do I remove the key safe?

I don't have the code for my key safe

DIY Installation

What is the process for professional installations?

I haven’t heard from the installer yet?

Installation Service Provider

Installation day: What do I need to do?

Areas covered by our professional installation service

Installation

I have the code, but I cannot open my Keysafe? (C500 or P500 only)

I have the code, but cannot open my Keysafe (Ark Tamo & Tamo Pro only)

Why don’t the buttons click on my KeySafe?

What if my KeySafe freezes shut?

The clear button is stuck, what are my next steps?

The open dial just keeps turning, what do I do? - Police Preferred Range

Troubleshooting

What are the differences in the police preferred key safes?

What is the difference between the ark Tamo™ and ark Tamo Pro?

Difference between C500 & P500 key safes

Difference between the 1st & 2nd generation of C500 & P500

What are the differences between your key safes

ark Tamo Pro user guide

ark Tamo Pro installation video

ark Tamo Pro data sheet

ark Tamo pro coding video

ark Tamo Pro Key Safe

ark Tamo code setting video

ark Tamo installation video

All about the ark Tamo Illumination module

ark Tamo user guide

ark Tamo data sheet

Changing the code in your ark Tamo key safe

ark Tamo Key Safe

Supra P500 Pro KeySafe code setting help

Supra P500 Pro KeySafe Installation Help

Supra P500 Pro KeySafe User Guide

Supra P500 Pro KeySafe Data Sheet

Supra P500 Pro KeySafe Upgrade

Changing the code in your Supra P500 Pro KeySafe

Supra P500 Pro KeySafe

Supra C500 Pro KeySafe Code Setting Help

Supra C500 Pro KeySafe Installation Help

Supra C500 Pro KeySafe User Guide

Supra C500 Pro KeySafe Datasheet

Supra C500 Pro KeySafe Upgrade

Changing the code in your Supra C500 Pro KeySafe

Supra C500 Pro KeySafe

S5 Permanent KeySafe code setting

S5 Permanent KeySafe Installation

S5 Permanent KeySafe user guide

S5 Permanent KeySafe data sheet

Changing the code in your Classic KeySafe

S5 Permanent KeySafe

S6 Slimline KeySafe code setting

S6 Slimline KeySafe installation

S6 Slimline KeySafe user guide

S6 Slimline KeySafe data sheet

S6 Slimline KeySafe

J5 Over-the-door KeySafe user guide

J5 Over-the-door KeySafe

Portable KeySafe user guide

Portable KeySafe

S7 Big Box Key Safe user guide

S7 Big Box KeySafe

Digital Key Ring user guide

Digital Key Ring

Opening eSafe when battery flat

eSafe user guide

eSafe - codes

The eSafe App

eSafe installation

eSafe warranty

How secure is the eSafe?

eSafe replacement fixings

eSafe

Product Information

Product Warranty Registration

Product Warranty

Warranty Information & Registration

My weather cover has broken off, can I get a replacement?

I’m trying to change my code, but do not have the code changing tool.

Replacement Illumination Module for Tamo & Tamo Pro

My clear button is missing

I need more screws

Replacement Parts & Accessories

What is a KeySafe?

Why do the buttons click on Key Safes?

How soon will I get my key safe after ordering online?

Are your Key Safes exempt from VAT?

Key Safe Recycling Scheme

Is it true that the code digits can be entered in any order? Does this compromise code security?

Who are the LPCB?

Is www.keysafe.co.uk secure?

What does Police Preferred mean?

Questions about security

Can someone guess my code?

Is there a pre-set code?

How do I choose a key safe code?

Can I use a screwdriver to set or change my code?

How do I stop someone changing my code?

Advice on Codes

General Questions

Help for when you have lost or forgotten what the code to your key safe is. Or you have moved into a property where there is a key safe but have not been given the code.

Articles to help you install your key safe and also to explain our professional installation service

Articles to help you find out what is wrong with your key safe and how to fix it

Here you will find user guides, datasheets and specific product information for installation and code setting, also articles which explain the differences in our key safes.

How to register your key safe for extended warranty and warranty periods

What replacement parts and accessories are available for our range of key safes

All articles