The Key Safe Company

Looking for help with your key safe? From code setting and installation to lost codes, user guides and general troubleshooting, our help center is here to support you.

The Key Safe Company Help Center

I have moved into a property and there is a key safe, but we don’t know the code?

Lost or Forgotten Codes

Is there a Master Override or reset Code?

I have no code, how do I remove the key safe?

I don't have the code for my key safe

DIY Installation

Where should I install my key safe?

What is the process for professional installations?

I haven’t heard from the installer yet?

Installation Service Provider

Installation day: What do I need to do?

Areas covered by our professional installation service

Installation

I have the code, but I cannot open my key safe? (C500 or P500 only)

I have the code, but cannot open my key safe (ark Tamo & ark Tamo Pro only)

Why don’t the buttons click on my Key Safe?

What if my key safe freezes shut?

The clear button is stuck, what are my next steps?

The open dial just keeps turning, what do I do? - Police Preferred Range

Troubleshooting

Key Safe Branding Update

What are the differences in the police preferred key safes?

What is the difference between the ark Tamo™ and ark Tamo Pro?

What is the difference between Tamo/ Tamo Pro with integrated illumination module or Tamo/ Tamo Pro with replaceable battery illumination module

Difference between C500 & P500 key safes

Difference between the 1st & 2nd generation of C500 & P500

What are the differences between your key safes

ark Tamo Pro installation video

ark Tamo Pro coding video

ark Tamo Pro user guide

ark Tamo Pro security accreditations

ark Tamo Pro data sheet

The ark Tamo Pro illumination module

I have the code but cannot open my ark Tamo Pro key safe

Why don't the buttons click on my ark Tamo Pro key safe?

ark Tamo Pro key safe

How to use the ark Tamo

ark Tamo installation video

ark Tamo code setting video

Changing the code in your ark Tamo key safe

All about the ark Tamo Illumination module

ark Tamo key safe certification

ark Tamo user guide

ark Tamo data sheet

I have the code but cannot open my ark Tamo key safe

Why don't the buttons click on my ark Tamo key safe?

ark Tamo key safe

P500 Pro key safe Installation Help

P500 Pro Key Safe code setting help

P500 Pro key safe User Guide

P500 Pro Key Safe Certification

P500 Pro Key Safe Data Sheet

P500 Pro Key Safe Upgrade

Changing the code in your P500 Pro Key Safe

I have the code but cannot open my P500 Pro key safe

Why don't the buttons click on my P500 Pro key safe?

P500 Pro key safe

How to operate the C500 Pro key safe

C500 Pro key safe installation help

C500 Pro key safe code setting help

C500 Pro Key Safe User Guide

C500 Pro Certification

C500 Pro Key Safe Datasheet

C500 Pro Key Safe Upgrade

Changing the code in your C500 Pro Key Safe

I have the code but cannot open my C500 Pro key safe

I can't open the weather cover on my C500 Pro Key Safe

Why don't the buttons click on my C500 Pro key safe?

C500 Pro Key Safe

S5 Permanent Key Safe code setting

S5 Permanent Key Safe Installation

S5 Permanent key safe user guide

S5 Permanent Key Safe data sheet

Changing the code in your Classic Key Safe

Why don't the buttons click in my Classic key safe?

S5 Permanent key safe

S6 Slimline Key Safe code setting

S6 Slimline Key Safe installation

S6 Slimline key safe user guide

S6 Slimline Key Safe data sheet

S6 Slimline key safe

J5 Over-the-door key safe user guide

J5 Over-the-door data sheet

J5 Over-the-door key safe

Portable key safe user guide

Portable key safe data sheet

Portable key safe

S7 Big Box key safe user guide

S7 Big Box key safe data sheet

S7 Big Box key safe

Igloo key safe FAQs

Igloo key safe user guide

Igloo key safe troubleshooting

Igloohome Padlock FAQs

Igloohome

Digital Key Ring user guide

Digital Key Ring

Opening eSafe when battery flat

eSafe user guide

eSafe - codes

The eSafe App

eSafe installation

eSafe warranty

How secure is the eSafe?

eSafe replacement fixings

eSafe

Ox Box User Guide

Ox-Box Safe

Installing the Smart Door Handle

Smart Door Handle User Manual

Smart Door Handle Technical Support

How is the Smart Door Handle powered?

Smart Door Handle

KEYP™ Key Safe Shroud Installation Guide

KEYP™ House Sign & C500 Pro Key Safe Bundle - FAQ's

KEYP™ Key Safe Shroud

Product Information

What is security certification?

Who are the LPCB?

What does police preferred mean?

Security Certifications

Product Warranty Registration

Product Warranty

Warranty Information & Registration

My weather cover has broken off, can I get a replacement?

I’m trying to change my code, but do not have the code changing tool.

Replacement Illumination Module for Tamo & Tamo Pro

My clear button is missing

Replacement fitting screws for moving your key safe

Replacement Parts & Accessories

What is a key safe?

Common questions about the construction of key safes

Weather cover common questions

I can't open my weather cover

Why do the buttons click on key safes?

How soon will I get my key safe after ordering online?

Are your key safes exempt from VAT?

Key Safe Recycling Scheme

Is it true that the code digits can be entered in any order? Does this compromise code security?

Is www.keysafe.co.uk secure?

Can someone guess my code?

Is there a pre-set code?

How do I choose a key safe code?

Can I use a screwdriver to set or change my code?

How do I stop someone changing my code?

Advice on Codes

General Questions

Help for when you have lost or forgotten what the code to your key safe is. Or you have moved into a property where there is a key safe but have not been given the code.

Articles to help you install your key safe and also to explain our professional installation service

Articles to help you find out what is wrong with your key safe and how to fix it

Here you will find user guides, datasheets and specific product information for installation and code setting, also articles which explain the differences in our key safes.

All of our police preferred key safes have passed an independent attack test and are certified. This category provides the information and certificates.

How to register your key safe for extended warranty and warranty periods

What replacement parts and accessories are available for our range of key safes

All articles

Categories