Troubleshooting
Articles to help you find out what is wrong with your key safe and how to fix it
I have the code, but I cannot open my key safe? (C500 or P500 only)
Entering the correct key safe code is the only means of accessing the keys inside.Let’s see if we can get to the bottom of this for you by trying the following steps:. 1. Turn the ‘Open’ dial anti-clockwise once, 360 degrees2. Then press the ‘Clear’
I have the code, but cannot open my key safe (Ark Tamo & Tamo Pro only)
If this still hasn’t worked, have a think about:How long has it been since you have used the key safe?Is it possible someone may have changed the code in the meantime?. If you purchased the key safe directly from us or from our Amazon store, please g
Why don’t the buttons click on my Key Safe?
If you cannot hear a click after pressing a button on your key safe, you may need to press harder. If that isn't working, it could be that you have pressed the same number/letter more than once (or more than 4 times for the Tamo range). Try pulling d
What if my key safe freezes shut?
Should moisture enter your key safe during extreme weather conditions, it may occasionally freeze shut, stopping you from opening the key safe. Moisture freezes in sub-zero temperatures which is unavoidable so it’s important to keep the moisture out
The clear button is stuck, what are my next steps?
The clear button may be stuck for several reasons so we can try a couple of things. Firstly, try and give the open dial a full 360-degree rotation, anti-clockwise. This realigns the clutch mechanism inside and sometimes releases the clear button. If
The open dial just keeps turning, what do I do? - Police Preferred Range
The design of our key safes means it does allow the open dial to turn, even without inputting a code. However, if it turns without unlocking after you have entered your code it means the code you have inputted may be incorrect. The heavy-duty locking