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Troubleshooting

Articles to help you find out what is wrong with your key safe and how to fix it

I have the code, but I cannot open my Keysafe? (C500 or P500 only)

Entering the correct key safe code is the only means of accessing the keys inside.Let’s see if we can get to the bottom of this for you by trying the following steps:. 1. Turn the ‘Open’ dial anti-clockwise once, 360 degrees2. Then press the ‘Clear’

I have the code, but cannot open my Keysafe (Ark Tamo & Tamo Pro only)

Turn the ‘OPEN’ dial anti-clockwise once, 360 degrees. (This is a complete turn so it ends up back in the original position).Press down on the ‘CLEAR’ button and release (Located in the middle of the numbered buttons). Enter your code ensuring that y

Why don’t the buttons click on my KeySafe?

Supra C500 Pro Police Preferred KeySafe™ and Supra P500 Pro Police Preferred KeySafe™. If you cannot hear a click after pressing a button, you may need to press harder or if that isn’t working it could be that you have pressed the same number or lett

What if my KeySafe freezes shut?

Should moisture enter your key safe during extreme weather conditions, it may occasionally freeze shut, stopping you from opening the key safe. Moisture freezes in sub-zero temperatures which is unavoidable so it’s important to keep the moisture out

The clear button is stuck, what are my next steps?

The clear button may be stuck for several reasons so we can try a couple of things. Firstly, try and give the open dial a full 180-degree rotation, anti-clockwise. This realigns the clutch mechanism inside and sometimes releases the clear button. If

The open dial just keeps turning, what do I do? - Police Preferred Range

The design of our key safes means it does allow the open dial to turn, even without inputting a code. However, if it turns without unlocking after you have entered your code it means the code you have inputted may be incorrect. The heavy-duty locking

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