I have the code, but cannot open my Keysafe (Ark Tamo & Tamo Pro only)Updated 2 months ago

I have the code, but cannot open my Keysafe (Ark Tamo & Tamo Pro only)

Turn the ‘OPEN’ dial anti-clockwise once, 360 degrees. (This is a complete turn so it ends up back in the original position).
Press down on the ‘CLEAR’ button and release (Located in the middle of the numbered buttons). 
Enter your code ensuring that you press each button firmly so that you hear or feel a click 
Turn the ‘OPEN’ dial clockwise 180 degrees 
This should unlock and open your key safe 
If the ‘OPEN’ dial gets stuck in the 6 o’clock position, this would indicate that the code is not correct. 
If some of the buttons do not engage, then the mechanism may be broken. 

If this still hasn’t worked, have a think about:
How long has it been since you have used the Keysafe?
Is it possible someone may have changed the code in the meantime?

If you purchased the key safe directly from us, please give us a call and we will talk you through the next steps.