Igloohome Padlock FAQsUpdated a month ago

If your question is not answered below, please go to the user guide or email [email protected]

I am unable to close the shackle to lock the padlock.

If you are having trouble closing the shackle, there are a few things to check to resolve this issue.

Do an unlock via PIN code or Bluetooth and try to close the shackle again.
Note that you might accidentally lock the padlock manually by holding the UNLOCK button for 2 seconds when the padlock is open.

The padlock keypad flashes white, and LED indicator flashes red when I activate the keypad.

Below are some items to check to determine the cause of the issue:

I tried to use USB-C to jumpstart the lock but unable to.

Here are some things that we need to check if the USB-C jumpstart is not working:

Please ensure USB-C connector is connected to the USB-C slot securely while unlocking it with PIN code or Bluetooth.
Unlock within 20 seconds.
Please ensure that the Power Bank has sufficient power.

The lock is not responding at all.

If the lock is not responding, here are some factors to examine:

The Padlock 2 battery is flat.
Use the USB C cable to jumpstart the lock and unlock it.
Charge the lock to continue using it. Please ensure that the lock is fully charged before your next deployment.

I closed the shackle but the padlock did not relock automatically.

Here are a few items to inspect if the Padlock 2 does not relock:

Make sure Auto Lock is ON via the igloohome mobile app.
If Auto Lock is ON and the padlock is still not working, try to lock the padlock manually by holding the UNLOCK button for 2 seconds.

I tried to unlock the Padlock 2 but the keypad went off and came back on with 2 slow and 2 quick beeps.

Here are a couple of things to examine closely:

The Padlock 2 is low in battery.
Use an USB-C to USB-C cable connected to a power bank to jumpstart the lock and unlock the Padlock 2 to replace the batteries.
Page 9 of the Padlock 2 User Guide for charging of battery.

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