I have the code but cannot open my ark Tamo key safeUpdated a month ago

I have the code, but cannot open my ark Tamo key safe 

1. Turn the ‘OPEN’ dial anti-clockwise once, 360 degrees. (This is a complete turn so it ends up back in the original position).
2. Press down on the ‘CLEAR’ button and release (Located in the middle of the numbered buttons). 
3. Enter your code ensuring that you press each button firmly so that you hear or feel a click 
4. Turn the ‘OPEN’ dial clockwise 180 degrees 
5. This should unlock and open your key safe 
6. If the ‘OPEN’ dial gets stuck in the 6 o’clock position, this would indicate that the code is not correct. 
7. If some of the buttons do not engage, then the mechanism may be broken. 

If this still hasn’t worked, have a think about:
How long has it been since you have used the key safe?
Is it possible someone may have changed the code in the meantime?

If you purchased the key safe directly from us or from our Amazon store, please give us a call on 0330 363 0303 and we will talk you through the next steps. Our customer support team are available Monday to Thursday 09:00 to 17:30 and Friday 09:00 to 17:00.